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Buying your Train Season Ticket

If you travel regularly between any two stations, you can save time and stress by avoiding queues at the station by buying your train Season Ticket online. LoveRail.com specialises in selling train Season Tickets and offers an impartial service selling tickets on all the different train companies providing services throughout the whole of the UK.

Within the UK, rail ticket retailing is regulated, so this means that wherever you buy your train Season Ticket, it must be sold at the same price and with the same amount of Passenger Charter discounts given.

You can buy your train Season Ticket anytime up to 28 days prior to the start date of the ticket, but under National Rail retailing rules it is not possible to issue a ticket before 7 days prior to the start date. Therefore if you want a ticket starting in 7 days or less then we will process and dispatch it the same day, however it you want to order a ticket to start in more than 7 days time, we will still complete and confirm your order, giving you piece of mind, and your tickets will automatically be printed and despatched to you when it becomes 7 days before the start date.

With free reminder emails and/or texts you need never be stuck in a ticket queue again!

Different Types of Train Season Ticket

Train Season Tickets are available for periods of seven days, one month, one year and any also any flexible period between one and 12 months.

You can purchase a “point to point” train Season Ticket which is for return travel between two specified stations or it is possible to select additional travel options at the start or end of your journey. For example if travelling to or from the London Zones areas it is possible to select a Travelcard option which then gives you unlimited train, tube, bus and tram travel in the relevant zones.

Season Ticket Fares

Buying longer period Season Tickets can generally be better value for money than those for shorter periods, for example the price of a monthly ticket costs the same a 3.8 x weekly tickets which means that you get up to 31 days travel for the same price as 26 days if travelling on weekly tickets.

Annual train Season Tickets offer the best value for money as you get 52 weeks travel for the price of 40 – that’s 12 weeks free travel and a saving of nearly 25% on buying individual train weekly tickets!

You can check how much your Season Ticket will cost by entering your journey details at the Season Ticket calculator on the homepage, and we will show you the cost of a weekly, monthly and annual ticket in both standard and First classes (if applicable) as well as the cost of any other period of duration (between 1 month and 1 year) if you provide a start and end date.

Rail fares for Season Tickets normally change at the beginning of the year but can be subject to further alteration throughout the year, depending on your operator. The price you pay for your Season Ticket will however be based on the price on the start date and will not be adjusted for any future changes the operator may make. For example if you purchased an annual Season Ticket on the 1st Jan and the prices increased on the 4th Jan, you would enjoy travel for the whole of the next 12 months at the lower rate.

Annual “Gold Card” Season Tickets

If you buy an Annual Season ticket or Annual Travelcard in the South of England, you may qualify for an Annual Gold Card which offer discounts on leisure rail travel.

When you buy an adult Annual Season ticket or Annual Travelcard where the origin and/or destination are in the Annual Gold Card area, your Season Ticket is automatically printed on special ticket stock which as well as being an Annual Season ticket, also gives a range of discounts on other leisure train journeys in the Gold Card area for yourself and others. These include:

  • • 1/3 off Standard and First Class Anytime and Off-Peak tickets for the cardholder and up to three adults aged 16 or over travelling with them
    • 60% off child fares for up to four children aged between 5 and 15 years (subject to a £1 minimum fare)
    • Up to two children aged under 5 years travel free of charge.
    • A one year Railcard for £10 for you or a friend – choose from a 16-25, Family & Friends, Senior, Two Together, Disabled Persons or Network Railcard. You can purchase one discounted Railcard, subject to eligibility, during the validity of your Annual Gold Card. See Discounted Railcards section for details.
    • 1/3 off Off-Peak Day Travelcard Zones 1-6
    • 1/3 off Oyster Off-Peak pay as you go single fares and the pay as you go daily price cap (after 09:30 Monday to Friday) for journeys on National Rail, London Underground and Docklands Light Railway services. The Annual Gold Card discount must be loaded on the Oyster card at London Underground ticket offices and is available to the Annual Gold Card holder only.
    • 1/3 off Anytime Day Travelcards when bought as part of your ticket to London from outside London Zones 1-9 (subject to time restrictions and a £17 minimum fare)
    • 1/3 off PLUSBUS Day tickets in the Network Railcard area
    • Discounts on journeys to the Isle of Wight using Wightlink, Red Funnel and HoverTravel

For full details of Annual Gold Card benefits plus full terms and conditions please see nationalrail.co.uk/goldcard

Travelling on a Season Ticket

When you can travel

Most Season Tickets are return “Anytime” tickets; therefore you have the complete freedom to travel at any time of day between the origin and destination stations you specify (in both directions). You can use your Season Ticket as often as you like while the ticket is valid. Your Season Ticket is non-transferrable and must only be used by you.

Some Season Tickets are restricted to specific routes between two stations; to specific train companies and/or to travel at off-peak times, so you should make sure that you select the correct ticket for your requirements. These tickets are generally cheaper than “any permitted” route/train company tickets but clearly are more restrictive. When you select an origin and destination we will automatically provide you with all the different options available on that route.

Photocards

A Season Ticket is only valid when accompanied by a National Rail photocard. If you do not have a photocard, you can upload a recent passport style photograph of yourself and we will supply a photocard, free of charge, along with your Season Ticket. You need to provide a photocard number when you make a booking and this number will be printed on your Season Ticket.

For your Season Ticket to be valid, you must show both your Season Ticket and photocard with matching numbers if requested by rail staff. Failure to provide a photocard with your Season Ticket when requested by a member of train company staff may result in being charged for a day ticket or a penalty fare.

Season Ticket left at home

If you leave your Season Ticket at home you will need to buy another ticket to travel. You can subsequently request a refund on the additional ticket purchased. You can request a maximum of two refunds in any 12 month period, but you must show your valid Season Ticket (including photocard) when requesting it.

First occasion: Full refund
Second occasion: Full refund, less a £10.00 administration charge
Further occasions: No refund

You must request this refund from the train station where you purchased your ticket to travel and they will give you an immediate refund.

Compensation for Disruption/Poor performance

Generally there are two types of compensation scheme available to Season Ticket travellers when performance on the route does not meet targets. The levels of compensation vary between train companies, as do the minimum qualifying periods. The companies are not obliged to pay compensation if the delay was caused by events outside the railway’s control: e.g. severe weather, vandalism or when emergency services close the line. But some may. Please refer to each company’s Passenger Charter information on their individual websites (see below).

National Rail Passenger Charter Discount Scheme

Some train companies still operate the original National Rail Passenger’s Charter compensation scheme. Under its rules, you may qualify for a discount on your next Season Ticket when you renew it, if the performance targets for the route or routes you travel on have not been met on either a specific day(s) or over a prolonged period of time.

In order to qualify for a Passenger Charter discount your new Season Ticket must:

  • • Start within 28 days of the expiry of your previous ticket;
    • Be on the same route; and
    • Be for the same or a lesser period of travel (must be for a month or more).

Any discount(s) to which you are entitled will be automatically calculated and deducted from the cost of your ticket when you renew your ticket with LoveRail.com, and we will show you the full details of any discount (s) during the booking process.

If you previously purchased a ticket from another sales outlet such as a train station or other online retailer, you will still receive any Passenger Charter discount to which you are entitled when you renew with us just by providing a few details from your current ticket.

Delay Repay

An increasing number of train companies now operate the ‘Delay Repay’ scheme. Under this you are entitled to compensation each time you are delayed at least 30 minutes, regardless of the cause. You have to make a claim - it is not paid out automatically. Details on how to claim will be on the train company's website. Under this scheme you will receive compensation in the form of National Rail Travel Vouchers, which can be used as payment or part payment towards any rail ticket, including a Season Ticket through LoveRail.com.

You can check each train company's Passenger Charter discount or apply for a Delay Repay refund via the links below:

Delivering your Season Ticket to you

When you order a train Season Ticket through LoveRail.com we will send you your ticket to an address of your choice anywhere in the UK.

For all orders received before 5pm we will print and dispatch your ticket the same working day, if the start date of your ticket is 7 days or less time. Under National Rail retailing rules it is not permitted to issue a ticket before 7 days prior to the start date, so if you wish to order a ticket more than 7 days in advance, we will complete and confirm your order the same day, but we will “hold” the actual printing and dispatch of your ticket until 7 days before the start date when it will then be automatically printed and despatched.

Please note that tickets are despatched Monday to Friday and Saturday morning. Any bookings received after 11am on Saturday or on a Sunday will not be despatched until the following Monday.

All of our Season Tickets are sent out by Royal Mail and there are 3 different delivery options available:

  • Special Delivery – this service offers a guaranteed delivery next working day by 1pm (although some remote locations may take slightly longer). Tickets booked on a Friday or Saturday morning will be delivered on Monday before 1pm and tickets booked on Saturday afternoon and Sunday will be despatched on Monday for delivery before 1pm on Tuesday. Your delivery is fully tracked and you, or someone you authorise, will need to be at the delivery address to sign for it. In the event of loss or delay, you can claim up to £500 from Royal Mail in compensation. Given the relatively high value of the Season Ticket being issued it is strongly recommended that all tickets are sent by Royal Mail Special Delivery. Any Season Tickets purchased with a value greater than £1,000 will automatically be sent by Special Delivery for free.
  • Recorded Signed For - tickets sent by this service will be despatched by first class post and should be delivered the next working day to the address you specify during the booking process. Your delivery is tracked and you, or someone you authorise, will need to be at the delivery address to sign for it.
  • First class post - We will dispatch tickets by first class post to the address you specify during the booking process and these should be delivered the next working day. You should ensure that the address provided is correct particularly if you live in a shared residential address such as flats or if the ticket is being sent to a business address where more than one businesses are located.

Please note that if your booking requires you to send us National Rail Delay Repay vouchers; an original Season Ticket in the case of a Changeover; or to upload a photo for a Photocard, then your Season Ticket order will be processed and your ticket will be despatched on the same day these items are received, (subject to National Rail rules on issuing Season Tickets before 7 days prior to the start date highlighted above).

Getting a Refund

If you no longer need to use your Season Ticket then you can apply for a refund for any unused period. Refunds can only be issued by the by the original retailer of the ticket, so if you have previously purchased through another outlet such as a train station then you need to go back to that outlet to apply for your refund However if you purchased your ticket from us, then getting a refund is quick and easy!

Weekly Season Tickets

You can apply for a refund, at long as you have at least 3 days' validity left on your weekly Season Ticket.

Monthly or longer, including Annual Season Tickets

You can apply for a refund if you have at least 7 days' validity left on your Season Ticket

The refund given will be the difference, if any, between:

  • • the price paid for the Season Ticket; and
    • the total cost of the combination of tickets that you would have needed to make one return journey a day up to the date the Season Ticket was handed in, less a reasonable administrative charge.

This means the amount you receive will not usually be pro rata to the price of the ticket and, in some cases, there may be no refund payable. The refund will calculated from the date you submit your refund request and will take into account the number of days already used, which will include the day on which you make your request.

To apply for a refund, you simply need to login to your LoveRail.com account and the details of your current Season Ticket will be displayed. Select the “I would like to apply for a refund” link and this will take you to a page which automatically displays your refund calculation. Once you are happy with the refund, you should click the “submit request’ button. A refund summary page will be displayed. Please print out this page and send it back to us along with your Season Ticket. We recommend using a tracked delivery service for the return of Season Tickets. There is a £10.00 administration fee for processing a Season Tcket refund.

Once your Season Ticket has been received we will email you with confirmation of this and confirm the details of the credit/debit card onto which you want your refund to be paid, which should be the same one as you originally used to pay for the ticket. If you no longer have this card or it has been reissued then you should contact us.

Replacing a Damaged Ticket

My Season Ticket does not work in the automatic ticket barriers

The coding on the magnetic strip on the back of a Season Ticket is used to operate automated ticket barriers and gates. If the ticket becomes damaged or has been affected by an external magnetic field the strip may not be “readable”. To replace a Season Ticket which no longer works in the automatic ticket barriers, your ticket simply needs to be returned to us and we will replace it free of charge. Alternatively you might find it easier and more convenient to take it to your local train station who will be able to also replace the ticket without charge, while you wait.

If you wish to apply for a replacement Season Ticket from us, simply login to your Loverail.com account and the details of your Season Ticket will be displayed. Select the “My ticket does not work in the automatic ticket barriers” option and this will take you to a page where you must enter the delivery details of where you would like your replacement ticket sent to.

You must send the original Season Ticket back to us along with a copy of the Order Confirmation page to the specified address. We strongly recommend that any tickets are sent by Royal Mail Special Delivery or an alternative method with adequate insurance to cover the value of the ticket being returned.

Travelling while waiting for a new Season Ticket

If you are sending your Season Ticket to us for replacement and you still need to travel, then you will need to purchase a daily or weekly Season Ticket(s) for use, which must be on the same route and class of the season ticket being replaced.

A full refund on any ticket(s) purchased can be obtained by returning them to the place of purchase. You will also need to complete a refund form which will be available from the train station ticket office. We would also advise you to take a copy of the confirmation email we send you confirming your application for a replacement ticket as proof that you are entitled to a free refund of any interim tickets.

Faded / Unreadable Season Ticket

We know that with frequent use tickets can sometimes become worn and difficult to read (even though they may still work in any automated barriers). To replace a Season Ticket where the print has faded and some or all of the information is no longer legible then we will replace it free of charge if you notify and return it to us. To apply for a replacement Season Ticket, simply login to your Loverail.com account and the details of your Season Ticket will be displayed. Select the “The print has faded on my ticket” option and confirm where you would like your replacement ticket sent to.

Before we are able to issue a replacement ticket you must send the original Season Ticket back to us along with a copy of the Order Confirmation page. We strongly recommend that any tickets are sent by Royal Mail Special Delivery or an alternative method with adequate insurance to cover the value of the ticket being returned. As soon as this is received we will issue and dispatch a replacement ticket the same day.

Travelling while waiting for a new Season Ticket

If you are sending your Season Ticket to us for replacement and you still need to travel, then you will need to purchase a daily or weekly Season Ticket(s) for use, which must be on the same route and class of the season ticket being replaced.

A full refund on any ticket(s) purchased can be obtained by returning them to the place of purchase. You will also need to complete a refund form which will be available from the train station ticket office. We would also advise you to take a copy of the confirmation email we send you confirming your application for a replacement ticket as proof that you are entitled to a free refund of any interim tickets.

Lost or Stolen Season Tickets

Lost Ticket

If your Season Ticket is for a period of one month or more and has been lost or mislaid then it can be replaced with the approval of the Train Company upon whose services are being used. The details of the loss need to be provided and in some cases (normally if you have had more than one loss in a year) you may be required to have a telephone or face to face interview to establish the full circumstances of the loss.

However if it is your first loss within the last 12 months, then we will arrange to replace and dispatch your season ticket on the same day that we receive your request for a replacement ticket. If you have had more than one loss in a 12 month period, we will refer your request to the train company concerned and they will advise us whether or not we can issue a further replacement or if they require more details. This will normally be done within 5 working days.

If your photocard has also been lost at the same time, then a replacement photocard can also be provided. If you have previously ordered a photocard from us then we will use the existing picture we have. If you had a photocard which was issued at a station or by another retailer then we can issue you with a new photocard along with your replacement ticket, but you will need to download a new “passport style” photo. Please note that where we issue a new photocard this will have a new photocard number – which will also be printed onto your replacement ticket.

There is a £20.00 administration fee for a lost Season Ticket replacement.

To apply for a replacement Season Ticket, simply login to your Loverail.com account and the details of your Season Ticket will be displayed. Select the “I have lost my ticket” option and this will take you to a page where you can enter the circumstances of the loss, whether you need a replacement photocard or not, and the delivery details of where you would like your replacement ticket sent to.

If your original Season Ticket subsequently turns up then you must return it to us.

Travelling while waiting for a new Season Ticket

While you are waiting for your Season Ticket to be replaced, if you still need to travel, then you will need to purchase a daily or weekly Season Ticket(s) to use, which must be on the same route and class of the season ticket being replaced. This can be done at any UK train station.

A full refund on any ticket(s) purchased can be obtained by returning them to the place of purchase. You will also need to complete a refund form which will be available from the train station ticket office. We would also advise you to take a copy of the confirmation email we send you confirming your application for a replacement ticket as proof that you are entitled to a free refund of any interim tickets.

Stolen Ticket

If your Season Ticket is for a period of one month or more and has been stolen then it can be replaced with the approval of the Train Company upon whose services are being used. The details of the theft need to be provided in full and you may be required to have a telephone or face to face interview to establish the full circumstances of the theft.

If it is your first loss within the last 12 months, then we will arrange to replace and dispatch your season ticket on the same day that we receive your request for a replacement ticket. If however you have had more than one loss or stolen ticket in a 12 month period, we will refer your request to the train company concerned and they will advise us whether or not we can issue a further replacement or if they require more details. This will normally be done within 5 working days.

If your photocard has also been stolen at the same time, then a replacement photocard can also be provided. If you have previously ordered a photocard from us then we will use the existing picture we have. If you had a photocard which was issued at a station or by another retailer then we can issue you with a new photocard along with your replacement ticket, but you will need to download a new “passport style” photo. Please note that where we issue a new photocard this will have a new photocard number – which will also be printed onto your replacement ticket.

There is a £20.00 administration fee for a stolen Season Ticket replacement.

To apply for a replacement Season Ticket, login to your Loverail.com account and the details of your Season Ticket will be displayed. Select the “My ticket has been stolen” link and this will take you to a page where you must enter the circumstances of the theft including the date the crime was reported and the Police crime reference number; whether you need a replacement photocard or not; and the delivery details of where you would like your replacement ticket sent to.

Travelling while waiting for a new Season Ticket

While you are waiting for your Season Ticket to be replaced, if you still need to travel, then you will need to purchase a daily or weekly Season Ticket(s) to use, which must be on the same route and class of the season ticket being replaced. This can be done at any UK train station.

A full refund on any ticket(s) purchased can be obtained by returning them to the place of purchase. You will also need to complete a refund form which will be available from the train station ticket office. We would also advise you to take a copy of the confirmation email we send you confirming your application for a replacement ticket as proof that you are entitled to a free refund of any interim tickets.

Changing a Season Ticket (Changeover)

If you find that you need to change your Season Ticket as a result of moving house or your job, and you need to change the origin and/or destination stations on your existing ticket then this is possible. This is generally known as a “Changeover” and involves changing the route of your existing ticket but not the expiry date.

You simply need to provide the new journey and class of travel information and we will automatically calculate whether you will entitled to a refund (where the new route is cheaper than the old one) or there is an additional amount to pay (where the new route is more expensive). As well as the journey details you can also change the class of travel if you wish, but you cannot change the expiry date, this will be the same as your current ticket.

Changeovers can only be undertaken on Season Tickets which are for a period of one month or more and which have at least 7 days validity remaining. There is no charge made for a Changeover.

To apply to change your Season Ticket, simple login to your Loverail.com account and the details of your Season Ticket will be displayed. Select the “I need to change my ticket” option and this will take you to a page where you can enter the details of your new journey and/or class of travel. We will confirm whether or not a refund is due or if any further amount is payable. If you wish to proceed, simply confirm that the details we hold for you are still correct, in particular the delivery details if you have recently moved house.

Before we are able to issue your new ticket you must send the original Season Ticket back to us along with a copy of the Changeover Request Order Confirmation page. We strongly recommend that any tickets are sent by Royal Mail Special Delivery or an alternative method with adequate insurance to cover the value of the ticket being returned. As soon as this is received we will contact you to get details of the credit / debit card you wish to use for the refund / additional payment and we will then issue and dispatch a replacement ticket the same day.

Travelling while waiting for a new Season Ticket

While you are waiting for your Season Ticket to be replaced, if you still need to travel, then you will need to purchase a daily or weekly Season Ticket(s) to use, which must either be on the same route and class of the season ticket being replaced or the new route/class. This can be done at any UK train station.

A full refund on any ticket(s) purchased can subsequently be obtained by returning them to the place of purchase. You will also need to complete a refund form which will be available from the train station ticket office. We would also advise you to take a copy of the Changeover confirmation email we send you confirming your application for a new ticket as proof that you are entitled to a free refund of any interim tickets.

Credit Card charges

Due to increasing credit card charges levied by credit card companies, there is a £1 charge payable on top of the ticket price in respect of purchases made by credit card via this website. Purchases made by debit card have no charges applied. Where credit card charges are applicable, these will be identified during the booking process.

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